FAQ Techinal

1. Which browsers does W138 support?

We recommend using a supported browser to have the best user experience across W138’s product. In general, W138 supports the current and prior major release of Chrome, Firefox, and Internet Explorer on a rolling basis.

The following browsers are supported.

  • Google Chrome
  • Microsoft Internet Explorer
  • Mozilla Firefox
  • iOS Safari
  • Android

We don’t test Opera, but believe the most recent stable version works well across our sites and applications. We make our best effort to make our applications and sites accessible to screen readers and usable on mobile devices.

For the best experience, we recommend downloading the newest version of your preferred browser.

2. Do I need to enbale cookies to view the website?

A cookie is a small piece of text stored on your computer by a web browser and is useful in recording your preferences when using W138’s website. You will need to have your cookies enabled to use W138’s website.

3. How can I protect myself from being phished?

  1. When accessing W138’s website, please check your browser address bar for a green lock symbol. This indicates that the website you are accessing is verified by VeriSign as a secure site, do not login via any hyperlink within emails.
  2. If you are unsure about a website, do not sign in. The safest thing to do is to close and then reopen your browser, and then type the URL into your browser's address bar. Typing the correct URL is the best way to be sure you are not redirected to a phishing site.
  3. Never respond to emails that request for personal information/change of password. W138 does not ask customers for passwords or account details in an email. Even if you think the email may be legitimate, do not respond - contact our Customer Service Team for verification or visit W138 website for such announcement/notices.
  4. Keep a regular check on your W138 account by logging in to your W138 account and check your banking amount regularly. If you suspect that your account has been accessed by unauthorized persons, please change your Password immediately and inform our customer service immediately. Check your transaction and banking amount. Should there be any suspicious transactions or errors, notify us immediately.
  5. Before placing any bet or making any banking transaction on W138 websites, ensure that the website you are visiting is on a secure server which uses encryption to protect your personal data and transactions over the Internet.

If you are unsure whether you are accessing an authorized link of W138, please contact us through live chat for confirmation.

4. How long will the website maintenance take?

The website maintenance generally takes approximately 2 hours to complete. The expected time that the website will be back in service in GMT+8 time zone is always shown at the top banner of our homepage during the maintenance period.

Please bear with us shortly and we assure you that we will do our best to complete the upgrade as soon as we can.

5. What can i do when the website is not displaying correctly on my computer?

Please ensure that your screen resolution is set to 1024 by 768 pixels or higher. We recommend for you to run W138’s website on a screen resolution of 1280 by 1024 pixels or higher for the optimal viewing experience.

If you are having trouble accessing W138 Live Casino or W138 Games, please ensure you have already installed the latest version of Adobe Flash Player to your device.

If the problem continues, please check if your browser is blocking Adobe Flash Player.

6. How do I enable Flash?

In order to play Instant Games or view Live Streaming, you will need to have Flash installed and enabled on your browser. Please Contact Us for further advice on how to enable Flash.

Installing Adobe Flash

We advise using the latest version of Adobe Flash. To check your version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed'.

This means that you have the latest version and therefore you do not need to take any further action. Alternatively, a pop up will ask you to install and run the latest version; we recommend you do this.

7. Why am I not able to sign in during the website maintenance period?

We apologies for the inconveniences caused during our scheduled maintenance period. Our engineers are actually working hard during the maintenance period to upgrade our site to provide better services to you. In order to complete the upgrade as soon as we can, we have to temporarily shut down all services related to our products.

Please bear with us shortly and we assure you that we will do our best to complete the upgrade as soon as we can. Meanwhile, you might like to read through some of our informative pages that will keep you busy until our website is back.

8. Why does it takes so long to load the website?

In general, you are advised to avoid these following actions that could cause slow performance in W138.

  • Accessing your account using multiple tabs
  • Accessing your account using two or more devices
  • Accessing your account using third party program e.g. software and proxy
  • Pressing Refresh button repeated and rapidly

If you still experience slow or unusual browser behavior, please check if the slow browser performance is occurring on other websites outside of W138. If it is, the computer that you are using may have been infected with spyware or other malicious software.

9. What is the optimum screen resolution?

For optimal use of the products, please ensure your screen resolution is set to 1024 x 768 or above. We also recommend a minimum color depth of 32 bits.

10. Do I require any programs or browser plugin to run the website?

Our site is designed to perform without additional plugins such as Java. However, some interactive help information and games such as our Casino and Live Casino tables may require Flash Player to display correctly. Click here to install Flash Player.

Plugins: A browser plugin is a software that adds a specific feature or service to a browser. Some common plugins are Java, Flash Player, Adobe Acrobat, QuickTime and Microsoft Silverlight.